Test Your Knowledge. Strengthen Your Skills. Master Odoo 19 Service and Smart Operations.

Recognizing Odoo menus is not enough to manage real service and operational workflows confidently. You need to understand how support tickets, field assignments, timesheets, team collaboration, document governance, visitor management, connected devices, sustainability controls, and AI-assisted processes work together.

Odoo 19 Service & Smart Operations Mastery Practice Exams is a structured, scenario-based review program designed to develop practical knowledge across the complete Odoo 19 service, collaboration, and smart-operations environment.

The program includes 6 full-length practice exams containing 1,500 questions in total. Each exam contains 250 questions focused on a clearly defined functional domain. Questions use multiple-choice and multiple-selection formats.

Every question includes:

A practical Odoo 19 scenario
Explanations for every correct and incorrect answer option
An overall explanation of the recommended workflow
A domain label for focused review
Realistic alternatives that test judgment rather than memorization
Configuration, execution, exception, integration, and reporting decisions

This is not a simple collection of disconnected questions. It is a complete Odoo 19 revision guide designed around realistic business requirements, configuration dependencies, operational controls, troubleshooting decisions, and cross-application workflows.

You will develop practical knowledge across:

Practice Exam 1: Helpdesk—Tickets, SLAs & Customer Support

Helpdesk dashboards, ticket queues, filters, and operational views
Manual ticket creation and accurate customer information
Teams, visibility settings, members, and access controls
Ticket assignment rules, priorities, tags, and workload distribution
Email aliases, website forms, Live Chat, and support channels
Chatbots, Knowledge, forums, and customer self-service
Ticket stages, folded stages, and customer notifications
SLA policies, target stages, working-hour limits, and exclusions
Automatic closing, customer closure, activities, and canned responses
Timesheet tracking and support-time billing
Refunds, returns, repairs, coupons, and Field Service interventions
Ticket analysis, SLA reporting, and customer-rating evaluation

Practice Exam 2: Field Service—Tasks, Worksheets & On-Site Delivery

Field Service projects, tasks, customers, and assigned technicians
Planned dates, allocated time, priorities, and warranty controls
Worksheets, worksheet templates, and service documentation
Subtasks, dependencies, recurring work, and task duplication
Kanban, Calendar, Gantt, Map, and operational task views
Technician schedules, workloads, locations, and resource planning
Manual and automatic time tracking
Products, spare parts, materials, and consumables used on-site
Customer signatures and service-completion evidence
Quotations, additional work, invoices, and time-and-material billing
Task stages, activities, reminders, and automated follow-up
Routing, customer addresses, and navigation controls
Field Service reporting, profitability, planning, and performance analysis

Practice Exam 3: Timesheets—Tracking, Billing & Performance Analysis

Timesheet settings, access rights, dashboards, and navigation
Manual time entry and timer-based recording
Employee, project, task, date, description, and duration controls
Timesheet validation, correction, approval, and locking
Project and task integration
Billable and non-billable time classification
Sales order items and timesheet-based customer invoicing
Fixed-price and time-and-material billing decisions
Employee and approver reminders
Batch operations and timesheet consolidation
Billing targets, indicators, and employee leaderboards
Time Off and working-time integration
Employee, project, task, billing-type, cost, and margin analysis
Pivot reports, measures, groupings, and performance evaluation

Practice Exam 4: Collaboration—Discuss, To Do & Calendar Workflows

Discuss channels, descriptions, members, and privacy controls
Department auto-subscription and authorized groups
Direct messages, group conversations, and presence indicators
Message replies, reactions, pins, links, unread status, and follow-up
Desktop notifications and conversation-muting controls
Voice calls, video meetings, screen sharing, and meeting controls
To Do creation from different areas of Odoo
Assignees, deadlines, tags, rich content, and personal stages
Stage automations and activity scheduling
Converting To Dos into structured Project tasks
Calendar events, attendees, invitations, and visibility
Reminders, recurrence rules, availability, and time zones
Appointment types, resources, capacities, and booking questions
Confirmation messages, reminders, and cancellation communication
Google and Outlook Calendar synchronization

Practice Exam 5: Documents & Knowledge—Files, Articles & Controls

Documents dashboards, workspaces, folders, and navigation
Uploads, external links, folders, and document requests
Tags, metadata, owners, contacts, and classification controls
Filters, groupings, searches, and Favorites
Sharing links, recipients, Viewer and Editor permissions
Expiration dates, locks, shortcuts, versions, and document movement
PDF splitting, duplication, downloading, and recoverable deletion
Scheduled activities, document follow-up, and Chatter collaboration
Signers, signature fields, eSignature validation, and completed documents
File centralization for HR, Accounting, Approvals, Projects, and Sign
Knowledge workspaces, private articles, shared articles, and hierarchy
Templates, rich-content blocks, checklists, tables, and banners
Embedded Kanban, List, and Calendar items
Article history, restoration, locking, stages, and lifecycle governance
Member permissions, workspace visibility, and web sharing

Practice Exam 6: Smart Operations—Frontdesk, IoT, ESG & AI Assistant

Frontdesk stations, kiosk URLs, themes, and visitor options
Host selection, additional questions, and QR self-check-in
Email, SMS, and Discuss host notifications
Visitor registration, check-in, refreshments, and check-out
Visitor and drink reporting
IoT Box connection, pairing codes, Ethernet, and Wi-Fi
Connected scanners, printers, scales, payment terminals, and sensors
IoT device status, identifiers, connections, and application integration
Quality-control-point and automatic-printer integration
ESG Collect, Measure, and Act workflows
Scope 1, Scope 2, and Scope 3 emission classification
Emission factors, sources, gases, quantities, uncertainty, and databases
Employee commuting, offsets, and carbon-footprint reporting
Carbon analytics, initiatives, sex parity, and pay-gap analysis
AI agents, LLM models, response styles, and system prompts
Trusted sources from files, links, Documents, and Knowledge
AI topics, tools, provider settings, and Default Prompt rules

Why this program is different:

6 focused practice exams instead of disconnected questions
1,500 practical questions built around Odoo 19 decisions
250 questions in every practice exam
Coverage of service delivery, productivity, collaboration, governance, sustainability, IoT, and AI
Questions that test workflow selection, configuration dependencies, troubleshooting, and execution
Detailed explanations for correct and incorrect answer options
Overall rationales that reinforce the complete Odoo workflow
Domain labels that help identify strengths and revision gaps
Realistic scenarios suitable for consultants, users, administrators, and implementation teams
Practical preparation for functional assessments, ERP projects, interviews, and internal training
Stronger readiness for Odoo certification-style questions and practical functional work

Use the exams as a guided learning cycle: complete an exam, review every explanation, identify weak domains, revisit the related workflows, and repeat the assessment until you can explain not only which answer is correct, but why the alternatives are unsuitable.

This program is designed as an independent practical revision and certification-preparation resource. It does not represent or replace official Odoo certification training, and completion does not guarantee a passing result.

By the end of the program, you will not simply recognize Odoo 19 menus. You will understand how customer support, field delivery, time recording, collaboration, scheduling, document control, organizational knowledge, visitor management, connected devices, ESG reporting, and AI-assisted operations work together in real business environments.