Step confidently into a high-impact role at the heart of patient care. This hands-on masterclass gives medical receptionist and secretary candidates the exact front office skills and back office skills clinics expect—built for healthcare admin assistants and real-world support staff who want results from day one.

This course is designed to help learners of all backgrounds perform the full spectrum of medical front desk and administrative duties in real-world healthcare settings. Whether you’re greeting patients, scheduling appointments, verifying insurance, coordinating referrals & prior authorizations, or managing records in an EHR, you’ll learn practical, job-ready workflows—without academic fluff.

You’ll practice the complete patient journey from first call to check-out: professional phone scripts, intake, eligibility checks, cost estimates, payment collection, documentation standards, and compliant record handling (HIPAA). We also cover cross-team collaboration with nursing/clinical staff, escalation handling, and productivity tips to keep a busy schedule on track.

Designed to be beginner-friendly, this course offers clear explanations, downloadable templates (call scripts, intake/check-out checklists, PA request sheets), and realistic examples from scheduling screens and front desk documentation. No prior medical office experience is required.

What You’ll Learn

Confident patient communication: greeting, call handling, triage, follow-ups, and empathy-driven service
Appointment & resource management: time-blocks, no-show prevention, double-booking rules, and optimization
Financial & insurance processing: eligibility/benefits verification, copays, authorizations, and basic claims flow
Documentation & records management: EHR basics, HIPAA, forms, ROI, and error-free chart entries
Referrals & Prior Authorizations: step-by-step intake, medical necessity notes, payer portals, and tracking
Patient scheduling process: from first call to post-visit—scripts, confirmations, reminders, recalls
Collaboration with clinical & back office teams: task routing, status updates, SBAR-style handoffs
Career development: resumes, interviews, certifications, and growth paths (patient access → practice admin)

Course Features

9 sections aligned to real workflows:
Scenario-based exercises and role-plays for real-clinic pacing and problem-solving
ESL-friendly explanations and jargon glossaries for everyday use
Mobile/desktop access with concise, action-oriented lessons

Who This Course Is For

Aspiring and current medical receptionists, secretaries, schedulers, and patient access reps
Administrative professionals transitioning into healthcare front desk roles
Clinic, private practice, dental, vision, and allied health office staff
Anyone preparing for entry-level non-clinical roles in a healthcare setting

This masterclass is your practical roadmap to thriving at the front desk—where first impressions, accuracy, and coordination matter most. Whether you’re new to healthcare or leveling up for your next role, you’ll leave with the skills and systems to run a smooth, professional medical office.

Disclosure: This course contains the use of artificial intelligence for clear voiceovers.