Overview of Retail Banking

Retail banking is at the heart of every economy. It’s where individuals manage their finances, access credit, save for the future, and build financial security.

This course, Financial Services – Overview of Retail Banking, provides learners with a foundational and practical understanding of the products, services, operations, and regulatory framework that define modern retail banking.

Whether you're a budding finance professional, entrepreneur, student, or someone looking to navigate the banking world with confidence, this course will equip you with critical knowledge and practical insights, illustrations and examples. You’ll learn how savings, deposit and current accounts work, the various types of each of these, features, the role of credit cards and personal loans, how mortgages work - high level and how banking services will need to continue to look at ways to remain, increase their focus and be customer-centric in the digital age.

I also discuss the importance of digital technology in the current world, how banks are deploying technology and other potential future trends.

What you will learn:

Definition of what retail banking is
Structure of retail banking
Savings accounts
Current accounts
Deposit accounts
Loans
Mortgages
Overdrafts
Credit cards and personal loans
Foreign exchange services
Insurance wealth management offerings
Digital and mobile banking platforms
Regulatory environment
Banking regulations and consumer protection and so much more.

Who this course is for?

Students
Entry-level finance professionals
Entrepreneurs
Customer service agents
Banking interns
Business analysts
Financial coaches
SME owners
Investors
Career changers
Marketing professionals in finance
Compliance officers
Tech professionals in fintech
Bank tellers
Administrative assistants and everyone.

Please, feel free to connect and provide feedback.

Best regards,

Baba Oyewole FCCA